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Return Policy

Warranty
All manufacturers' warranties are passed through to the customer. If a product fails to perform properly within 10 days from the date of purchase, we will replace it or repair it at our option. All returns must be accompanied by a Return Material Authorization (RMA). Please contact us via email returns@solutionsdirectonline.com or call us at (888) 886-8185 to obtain an RMA.

Returns
Returned material will not be accepted without a Return Material Authorization (RMA). Returned materials must be purchased within the last 30 days, unused, in the original carton, and in resalable condition. Returns after 30 days will not be accepted. All returned material must be shipped freight prepaid. Collect shipments will not be accepted. Credit will be issued less a 20-30% (depending upon product) restocking charge. Shipping charges are not refundable. Certain products and custom orders are non-cancellable or non-returnable.


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